If your message arrives after hours we will respond at the start of the next business day. Email Help: Email messages are answered within 24 hours.If it is after hours, leave a message and we will return your call at the start of the next work day. Discount deals can be limited by the seller at any given time. When the results pop up, the Chat button is on the bottom-right of that box. 16+ active Medieval Collectibles Coupons, Coupon Codes & Deals for September 2023. Live Chat Help: Click on the Help button at the bottom-right of most pages.To speak to a customer service representative: If you have any questions regarding your backorder item, feel free to reach out to us! We do charge at the time of purchase so that the day the item arrives to our warehouse we can ship it directly to you, without having to lose time finalizing payment. If we find out the item is on backorder with our supplier, and will not be available in the time listed, we will reach out to you to discuss your options.īecause many of our items are handmade, we do allow purchases for out of stock items. This is an estimate on how long it will take to get from our supplier to us, and then we will ship it to you. When looking at the individual product's page, it will list the backorder time frame underneath the item number, next to the words OUT OF STOCK. Any additional charges due to unpaid Customs fees and/or abandoned packages will be billed to the receiver.When an item is currently out of stock, it will show up as Backordered in your cart, and will also appear so on your order receipt. After so many days if you do not pay the fees, the shipping company will abandon your package and we will not be able to retrieve it for you or provide a refund. If you do not have the funds available at that time, you can schedule another delivery time with the driver. Generally, the shipping company will require payment of your duties and taxes during delivery. If you refuse to pay your taxes, duties, or fees your package will be abandoned by the shipping company. For insurance purposes, as well as it is the law, we must accurately label each item in your shipment with what it is, what material it is made of, the real value, and the country of origin (where it was originally made). We cannot falsely label items as gifts, as a lower value, or anything else that they are not. This fee, along with any other applicable fees, and your duty tax will be collected by UPS upon delivery. You may broker your own package and pay your fees directly to your government instead of to UPS. I found a headband I liked and looked up the seller, and found one I. If you select UPS as your shipping, then UPS may also charge a disbursement fee for prepaying your customs and duties. I’ve used them a few times, but also note that makers sell under them sort of like Etsy, so if you see something you like from a certain seller on Medieval Collectables, try searching for their specific website. To find out more about possible import taxes, please contact your country’s Customs Department before ordering. Import taxes vary from country to country and it depends on things like what the use of the item is, what is the country of origin, etc. This is a fee for importing goods from another country into your own country. We are not associated at all with this charge. You will incur an import tax, also known as Customs & Duties. If your country’s Customs Department decides to inspect your package and they find an item that is illegal to your countries, such as a replica pistol or a sword cane, they will seize the package and we will not be able to retrieve it for you or provide you with a refund for your order. Please make sure the items you ordered are legal for you to import. We ship to all places internationally besides the following: Russia, India, Honduras, and Africa.
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